QUESTIONS & ANSWERS

SCHEDULING

  • Look for the “Book Now” buttons on our website to take you to our booking page. Once on the booking page you will provide some information about your property and we will show you our available services for purchase. Pick what services you would like, choose your photographer, choose your date/time, and submit your booking! We will reach out if any further information is needed for the shoot.

  • Our photographers are available for next-day booking through the order form.

  • If you need to reschedule your appointment, please contact your photographer as soon as possible so that we can help find a new time that works for you. To avoid a same-day cancellation fee, we require at least 24 hours’ notice for rescheduling requests.

  • Weather doesn’t always mean that we need to reschedule. If getting the property listed quickly is your priority, we can often photograph the home in light rain and enhance the images with a blue sky during editing.

    If having a sunny day is more important, we’re happy to reschedule your appointment based on your photographer’s availability. We’ll work with you to determine the best option based on your priorities and the weather conditions.

  • Yes, weekend sessions are available based on availability. Since our standard availability is Monday through Friday, a $100 weekend scheduling fee applies to Saturday and Sunday bookings. Please reach out to Beth or Jim to check availability if a weekend appointment is needed.

  • Drone photography is limited in some areas per FAA regulations. In the case of a controlled airspace where we are not able to fly, a refund will be issued.

  • Our HDR Photography service is priced based on square footage. In our order form you will be asked to input your square footage and that will automatically adjust those prices accordingly.

  • Yes! Additional services can be added to an existing appointment, provided there is enough time available to accommodate the added service. We’ll consider the additional time required along with the photographer’s existing schedule and surrounding appointments.

    For the best chance of accommodating additional services, we recommend adding them as soon as possible before your appointment.

PREPARING FOR YOUR SHOOT

  • You can view our Prep Checklist that is on the “Prep Checklist” page of our website. This handy guide should answer most of your questions, but please give us a call if anything specific comes to mind.

  • Our photographers are happy to assist with minor adjustments, such as moving a trash can or straightening a small item. However, they are not able to perform extensive staging or prepare a property for photography.

    If the property requires significant preparation, we may need to reschedule the appointment, and a same-day cancellation fee may apply. Otherwise, the photographer can proceed with the property as-is.

    To help ensure the best possible results, please direct sellers to our Property Prep Checklist before the appointment. This helps set clear expectations and ensures the home is ready when the photographer arrives.

  • Appointment times vary depending on the size of the property and the services requested. Photography-only appointments typically take less time, while properties requiring additional services such as video, drone photography, or floor plans may take longer.

    When scheduling your appointment, we'll provide an estimated time so you can plan accordingly.

PHOTOS & DELIVERY

  • We have a 24-hour turnaround window from the time of your shoot to media delivery. If there are special circumstances that require an urgent delivery, we are happy to accommodate.

  • We carefully review every image before delivery to ensure it meets our quality standards. If you notice an issue that appears to be an editing error or something we may have missed, please let us know and we’ll be happy to review it.

    Our standard editing is designed to present the property naturally and accurately. Requests for changes that go beyond our standard editing may be subject to an additional fee.

  • Yes! We encourage you to promote your listing on all of your social media platforms. We also offer Video Walkthroughs and Media Kits that are tailored towards media content.

  • Your listing’s photos and media remain available for one year from the date they are uploaded. If you’d like to keep your listing and media active beyond the initial 12-month period, an annual renewal is available.

WHY US?

  • We're more than a photography company; we're your partner in helping drive buyer engagement. We combine professional photography with video, drone, floor plans and other visual marketing tools to help you present your listings at their best. Most importantly, we focus on making the process easy, dependable and responsive for you and your clients.